I did not receive my OTP/MFA verification code. What should I do?

The available verification method may vary depending on your location. Follow the verification method shown on your screen in the Axi app, such as Authenticator App or SMS. 

• Authenticator App: The code is generated in your authenticator app. You will not receive an SMS code. 

• SMS: Make sure your registered phone number is correct, and your phone has network coverage. 

• Email: Check your inbox and spam/junk folder and make sure your registered email address is correct. 

• WhatsApp: If WhatsApp is shown as the OTP delivery method, make sure WhatsApp is installed and you have access to the registered phone number. 

• Expired code: If the code has expired or your session has timed out, request a new code. 

• Incorrect or outdated contact details: If your registered email address or phone number is incorrect, or you no longer have access to it, you may not receive the code. 

If you still cannot receive the code after following the verification method shown in the Axi app, contact Axi Customer Support for assistance.