If you cannot open an Axi Trading Platform account, there may be a specific reason why you cannot continue. The message shown on screen should usually explain what is stopping you from completing your application.
Duplicate account: The email address or other details you entered may already be linked to an existing Axi profile. This can also happen if you previously registered using Google, Apple or Facebook with the same email address. If you already have an Axi profile, sign in to your existing profile rather than creating a new one.
You already have an Axi Trading Platform account: You can have one Axi Trading Platform account. If you already have one, you cannot create another Axi Trading Platform account. If you need an additional trading account for MT4 or MT5, you may be able to create a sub-account, provided you are eligible and have not reached the maximum number allowed.
Your application is still being reviewed (pending application): You have already submitted an application and it is currently under review. You cannot create another account while your application is being processed.
Your application is incomplete: You started the application but have not completed all the required steps. Follow the instructions shown to finish your application before continuing.
You have reached the maximum number of MT4/MT5 sub-accounts: If you are trying to create an additional MT4 or MT5 account, you may have already reached the maximum number of sub-accounts allowed.
Your country or region is not supported: Axi may not offer accounts in your country or region. If your location is not supported, you will not be able to complete the application.
You are under 18: You must be at least 18 years old to open an Axi account. If you are under 18, you are not eligible to apply.
The account type is not available through your partner: If you are applying through an Axi partner, the account types available to you may depend on what that partner offers. If the account type you are trying to open is not available through your partner, you will not be able to apply for it through that partner.
Your existing account is suspended: If your account is suspended, you won’t be able to use the Axi Trading Platform. An error message will notify you of the suspension.
Your password is not accepted: If you cannot start or continue your application because of your password, check that it meets all the password requirements. Make sure there are no extra spaces or unsupported characters.
There is a temporary technical issue: Sometimes a technical problem can prevent an application from continuing. Try again later and make sure you are using the latest version of the Axi app or a supported browser. If the problem continues, contact support.
Start by checking the message shown on screen. It should help you understand why you cannot continue and what you need to do next.
If you already have an Axi Trading Platform account and want an additional MT4 or MT5 trading account, you do not need to create a new Axi profile. If you are eligible and have not reached the maximum number of sub-accounts allowed, you can apply for an additional MT4/MT5 sub-account from your existing profile.
If you are unsure why you cannot continue, contact support and provide the exact error message you see. This will help us understand what is happening and give you the right next step.
