My chart in the Axi app is frozen or not responding. What should I do?

If your chart is frozen or not updating, check the following: 

1. Account status: Make sure your account is active and no trading limitations are affecting your ability to trade. If you have received an email from Axi about an account-related action or trading limitation, check your inbox and spam/junk folder. 

2. Market status: Check that the market for the symbol is open and the instrument is available for trading. Some instruments may not be available outside their trading hours or during market holidays or closures. 

3. Scheduled maintenance: Check your email, including your spam/junk folder, for any notification from Axi about scheduled maintenance affecting the Axi app or trading services. 

4. Restart the app: Fully close the Axi app and open it again. 

5. Refresh the symbol: Remove and re-add the affected symbol to your watchlist, if available. 

6. Update the app: Make sure you have the latest version of the Axi mobile trading app. 

7. Check your internet connection: Make sure you have a stable connection. If possible, try switching between Wi-Fi and mobile data. 

8. Reinstall the app: If the issue continues, reinstall the Axi mobile trading app. 

If the issue persists, provide the symbol, a screenshot or screen recording, any error message and the approximate time of the issue for further investigation.