How do I close my Axi account?

Before you request to close your account, please ensure the following requirements are completed: 

• Your account balance is fully cleared (zero balance)  

• There are no open or pending trades  

• All available funds have been withdrawn, transferred out of the account, or donated to the charity account via the closure form

How to Close Your Account 

Axi Trading Platform (Mobile App only) 

1. Log in to the Axi Trading Platform mobile app  

2. Tap the profile/person icon in the top-left corner to open the main menu  

3. Select Account Closure  

4. A confirmation pop-up will appear — choose Accept to proceed or Cancel if you wish to keep your account open  

Note: Account closure is only available via the mobile app. It is not supported on the web platform. 

Axi Trading Platform, MT4 and/or MT5 Accounts 

To request account closure, please submit a request through the Help Center: 

• Select Account Closure Request  

• Complete the required details  

• Indicate whether you are closing a single account, multiple accounts, or your entire profile  

MAM Investor Accounts 

1. Withdraw all remaining funds  

2. Unsubscribe from the Master Account  

3. Contact your Account Manager to complete the closure process  

Important Information 

• Once an account is closed, it cannot be reopened  

• Any negative balance will need to be cleared prior to processing the account closure request  

• If you wish to open a new Axi account after closure, a different email address will be required.