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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. <b>67.24% of retail client accounts lose money when trading CFDs with this provider.</b> You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

Trading Platform: MetaTrader 5

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Trading Platform: Axi Trading Platform (Mobile App)

Trading Platform: MetaTrader 4

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform Troubleshooting

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

Learn about our partners and ow they work

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.

MT4 Troubleshooting

Axi Trading Platform Troubleshooting Guide

Why do I need to finish my account application in the Axi app?

Learn why you may not be able to open an Axi Trading Platform account and what you can do next. This article explains common reasons, including duplicate accounts, pending or incomplete applications, age or country restrictions, partner limitations, password issues, account limits for MT4/MT5 sub-accounts, suspended accounts and technical problems.

I was trying to open an account, and an error popped up, why?

Find out why you may see a “Duplicate account” error when trying to create an account, including when your email address is already linked to an existing profile. This article explains how to access your existing account, apply for a sub-account when eligible, and recover access depending on how you originally signed in.

What does a "Duplicate account" error mean?

Learn why you may see the “Please enter a valid email address” error or "email error" and how to correct common issues, such as missing information, extra spaces, or invalid characters in the email address.

What does an "email error" mean?

Learn why you may see a “Password error” message and what could be preventing your password from being accepted. This article explains the password requirements and common issues, such as incorrect length, insufficient strength, spaces, or unsupported characters.

What does a "Password error" mean?

What does a "Date of Birth error" mean?

What does a "Valid phone number" error mean?

This article provides simple troubleshooting steps for clients who experience an incorrect or outdated symbol quote in the Axi Trading app, including checking for the latest app version, restarting the app, and re-authenticating if needed.